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Recap: Behavioral Health Coordination at Patient Experience Summit

The annual Patient Experience Summit is the world’s largest independent patient experience conference. It brings healthcare leaders, stakeholders, and industry experts from dozens of countries together to exchange ideas on how to improve patient experience.

For the 10th anniversary of the summit on May 13-15, Cleveland Clinic and Healthcare Information and Management Systems Society (HIMSS) partnered to focus on technology and what the future of healthcare innovation may look like.

In a breakout session on May 14th, Lisa Parks spoke about improving behavioral health coordination. Parks is the Quality Improvement Coordinator at Mid-Valley Behavioral Care Network (BCN), an organization that contracts with Willamette Valley Community Health to manage mental health and drug and alcohol benefits for Oregon Health Plan patients in Marion and Polk Counties.

As part of her presentation, Parks focused on the accountability the Collective Platform provides BCN staff. Prior to using Collective, providers at BCN didn’t know when patients were having encounters in the emergency department (ED). Now, each case manager knows where his or her patients are and can follow-up in a timely fashion.

In the case of suicide or fatal overdoses, the Collective Platform allows case managers at BCN to take a retrospective look and see if there was a provider working with that individual, any prior ED encounters. If there were emergencies, the provider can see if proper follow-up care was given. Having access to this data has improved transitions of care and patient outcomes going forward.

Chris Neville
Network Development – OH, IN, KY chris.neville@collectivemedical.com